HOW SERVICE USED TO BE
Boutique Customs and Logistics Brokerage
TCS Customs and Logistics was founded in 2009 with a mission to reimagine the way importers interact with a modern licensed brokerage provider. We looked to the future and the past for inspiration.
Old School Business Approach
Golden Era Customer Service
Our customers have direct access to a team of local specialists, avoiding the frustration of call center queues.
At TCS, we pride ourselves on our the strength of our strategic global partnerships. These relationships help us deliver the best service.
As a Descartes Innovation Award winner, TCS’ technology solutions simplify and streamline logistics and customs for our clients.
WHAT MAKES TCS A BOUTIQUE AGENCY?
We deliver concierge service through local dedicated specialists. Our personalized approach is tailored to each client.
With TCS, rest assured your goods are in good hands.
Your dedicated Certified Customs Specialist awaits you. A service that is complete, attentive, and personalized to your needs.
Access the information that you need when you need it the most.
Your shipments travel the world.
Expect your service to stay close to home.
Need advice or real-time information?
A Canadian-based certified customs specialist is always one phone call away. We simplify the supply chain through a single point of contact.
It’s more than just direct to source communication. We learn your business and stay on top of every detail.
White glove service also means full transparency and immaculately clean practices.
Full predictability: A spotless experience with no surprise charges from your quote to your final invoice.
A modern system and processes to compliment our old-fashioned approach to quality and customer service.
TCS quality assurance means that each file and every client benefit from our integrated tech, refined processes, and trained personnel to avoid unnecessary penalties or fees.
Experience Golden Era Service
When selecting a long-term logistics provider, it is important to know what they stand for and what makes them different from all the others.
Our customers have direct access to a team of local specialists, avoiding the frustration of call center queues. Your dedicated agent will be familiar with your business, its opportunities and challenges, and will work closely with you to meet your logistics needs.
TCS was designed to be quick and efficient, with a streamlined process for setting up accounts and validating letters of credit. We aim to eliminate bureaucratic delays and respond promptly to customer inquiries.
We keep our customers informed throughout the entire process, providing real-time updates and transparent communication, ensuring that you are always aware of the status of your shipment.
How Service Used to Be
Before the world was saturated with new technology, before chatbots, call centers, AI, automation, and Google search, reputation was the only thing that mattered in business. Success was predicated on your word and, of course, word of mouth.
Discover what our full-service brokerage has to offer.
TCS offers reliable customs and logistics services connecting the globe. Our extensive network and partnerships ensure flexible and cost-effective solutions for all types of cargo. Our dedicated team provides real-time tracking and transparent communication throughout the shipping process. Trust TCS to handle your needs with speed and reliability.
Our clients and carriers praise us for their experience.
“I’m for one really happy with the service Anthony and your team provides and at the end of the day it really comes to that.”
Client Since 2020
“Thank you so much for your prompt response to our shipment.
Without your assistance, we would never be able to make this happen… I really appreciate your help, and I apologize for not knowing so much about the international shipment to Canada and also for not preparing enough beforehand.”
Client Since 2021
“The professional service you have provided is outstanding, and rivals any service (internal or external) I received during my tenure with either company. I pride myself on providing outstanding customer service, it’s all I have to offer.
Any customers that require assistance in Canada…I will be contacting you again.”
Carrier Partner Since 2018
“Would like to thank you for your help on getting this shipment ready. Your comments were details, precise and easy to understand. You got back to us promptly and we always felt that it was easy to ask questions.”
Client Since 2021
“Total Customs is amazing, thank you for all you do and thank you for caring a lot of custom brokers don’t care at all, you are the reason why drivers can come home at night and sleep in their beds.”
Carrier Partner Since 2019
A service that is complete, attentive, and personalized to your needs.
Facilitating the Supply Chain with End-to-End Services
Partner with TCS Customs & Logistics for your shipping needs. From customs clearance to international freight forwarding, ground transportation, and ancillary services, we do it all under one roof.
Frequently Asked Questions (FAQ)
Are you new to international shipping? Look no further, our FAQ section is here to guide you through the customs and logistics process. From the required documentation to transportation, we have all the answers to make your shipping experience as seamless as possible.
By using a customs and logistics brokerage, individuals or businesses can save time and money by having a professional handle the complex processes involved in importing and exporting goods. Additionally, a brokerage can help ensure compliance with government regulations and avoid costly mistakes.
Custom and logistics brokerage can handle a wide range of goods, including commercial goods, personal effects, vehicles, and hazardous materials.
Custom and logistics brokerage typically charge for their services on a per shipment basis, which includes the cost of customs clearance and logistics service.
Additionally, there may be additional charges for services such as warehousing, transportation, and handling of hazardous materials.