Services

We demonstrate our longevity through extensive customs knowledge, our niche Concierge Service and ability to diversify with the fluctuations in the customs industry along with our customers needs.

Owned and operated by the Maislin family, our concierge service offers our clients a complete array of Customs Service, Complete Consultation and Protection against Customs interventions and a complete line of air, ocean and ground logistical solutions.

Canadian Brokerage

At Total Customs we pride ourselves in doing the job right with the highest level of service.

Our concierge service is distinctive to Total Customs and is offered to every client. When signing up with Total Customs you are assigned a Customs Representative. This Representative will be responsible for all aspects of your account - clearing shipments, arranging deliveries (if applicable), getting HS codes, and answering any Customs related questions you may have. This Customs Concierge is not only available to you during normal business hours, but 24 hours a day, 7 days a week. This person will be the only contact you will ever need to call. No more searching for phone number extensions or email address. Just program the speed dial to your rep.

Online tools are another addition to the services we offer.

Using our online "Client Login" feature, you have complete access to all aspects of your Total Customs account, No more leaving voicemails with busy accounting departments. Using this tool you will be able to see all shipments pending customs release, review all shipments that have been customs released in the past, get a full statement of account, and have access to all previous invoices.

Our online services don't stop there, we also have the means to send automatic releases to you via email at the moment you shipment is customs released - a great tool for the person that needs to know the minute their shipment is released.

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US Brokerage

TCS manages both sides of the border - through our strong agent network and your dedicated contact we can assist you in clearing shipments with US Customs.

We provide complete CTPAT certification warehousing and cross border services throughout the United States.

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Compliance

Due to heightened security at our borders and the emergence of many new customs initiatives to monitor and control commercial imports, customs audits have become a regular occurrence.

Total Customs offers a comprehensive compliance package that includes a full audit of previously filled B3s, resulting in suggestions regarding tariff classification, valuation, and tariff treatment as well as the identification of amends and refunds.

We also offer advice and help in the classification of new products, marking issues, and if warranted a full review of your entire supply chain for customs compliance.

Our review can help identify refund and drawbacks that can get you back money as well as identify and rectify potential problems that, should customs audit, would result in AMPs penalties; effectively saving you money in the future.

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Supply Chain Management and Customs Consutations

At Total Customs we strive to educate our clients in the ways of customs as much as possible.

The Compliance Management team specializes in improving importing practices and managing risk and liability with the CBSA and AMPS.

TCS also provides complete business system reviews and ongoing compliance management programs by professionals who maintain and manage the highest multi-national profiled corporations in the world.

Workshops are available exclusively though your sales representative. These workshops will give you the opportunity to go over any and all questions you may have about Customs such as, filling out NAFTA certificates, preparing CCI's (Canada Customs Invoices), the process of Duty drawbacks, Compliance reviews, documentation, how to navigate the Customs Tariff book, etc…

To learn more about this please contact your sales representative

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NAFTA Review

Are the NAFTA certificates that your suppliers provide valid? What is your exposure should either US or Canadian customs audit them?

Chances are that many of your suppliers are not aware of the intricacies and regulations involved in determining if products are applicable for duty free status under NAFTA, and many of them might not know how to fill out a certificate that will pass the scrutiny of a Customs NAFTA verification.

Total Customs Services offers a pre-emptive strike that could save you time and money in the long run. We will validate all your NAFTA certificates and even perform a full verification of origin and NAFTA eligibility on your suppliers' products should you have concerns about the validity of their NAFTA claim.

This includes TPL verification for textile apparel.

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Drawbacks, Refunds and Duty Deferral

As an importer chances are your company has paid duty that can be refunded or that should never have been paid in the first place!

Have you ever received a discount on goods purchased from overseas because of poor quality? Have you been short shipped merchandise? Have you imported goods into Canada that have ended up being sold and sent to a US client (or vice versa)? If yes, you may be eligible for a refund on some or all of the duties that you paid on these products when they were originally imported.

You may also benefit from one of the duty deferral options offered by CBSA that can save you from paying duty in the first place. If this sounds like you, call us for a free analysis of your situation by one of our experienced and qualified import/export consultants.

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PMX Global Forwarding

A new service offered by Total Customs for 2010 through a partnership with PMX Global Forwarding.

PMX is among the leaders in Canada offering exceptional discounts thought the Fed Ex system helping hundreds of companies move thousands of Fed Ex priority shipments domestically and worldwide per day. PMX has been able to secure discounts though Fed Ex of 62% to 74% off the regular parcel rate for all the major shipping lanes.

These incredible discounts are now being made available to all Total Customs clients - future clients - and prospective clients.

For more detailed information on how you can take part in these incredible savings please contact Jarred Perl at 514 363 3501 ext 103.

Whether you ship 1 priority shipment a month, or 10 per day, PMX has the savings for all of them.